Shipping
- Processing Time :
- Orders are typically processed within 1-2 business days
- Delivery Timeline :
- Domestic shipping will be 7-8 working days after getting the conformation the order
- Shipping Methods :
- We offer various shipping options during the checkout process.
- Delivery times may vary based on the chosen shipping method and location.
- Shipping Costs :
- Shipping costs are calculated during the checkout process and are based on the selected shipping method and destination.
Returns
- Product Quality Assurance :
- At Arca Fragrance LLP, we take pride in the quality of our products. Each solid perfume is meticulously crafted to meet the highest standards.
- Return Policy :
- Please note that we do not provide a return policy.
- All sales are final, and we do not accept returns or exchanges unless the product is damaged or defective upon receipt.
- Damaged or Defective Products :
- In the unlikely event that you receive a damaged or defective product, please contact us at office01.arca@gmail.com within 7 days of receiving the order.
- Provide a clear description and photos of the damaged or defective item, and we will assist you promptly
- Order Cancellation:
- Once an order is placed for our exclusive solid perfumes, it cannot be cancelled or modified.
- We encourage customers to carefully review their orders before confirming the purchase.
Refund Policy:
- Arca – The Fragrance Hub “Arca Fragrance LLP” is not responsible for any damage after the delivery of the products.
- An unboxing video is mandatory with the original packaging in case of claims on missing items / leakage / breakage or damage / incorrect product, which has to be made.
- In case of a package being tampered / damaged / defected, kindly refuse to accept the package from the delivery partner on the spot.
- Contact the customer care team on +919879975878 if the order is marked as delivered and is not received by the customer, within 3 days of the product being marked delivered. No refunds shall be made after this period.
- The amount of refund does not include the delivery charge as they are non-refundable by delivery partners.
- Any cash on delivery refunds shall be initiated to the bank account provided by the customer in the above manner within 7-9 working days.
- A claim of refund should be made within 24 hours of order delivery with the aforementioned details.
- If accepted, your refund may take upto 15 days to be credited from the day of refund acceptance by Arca – The Fragrance Hub.
- Arca – The Fragrance Hub will provide all the details with relevant screenshots along with the transaction id once the refund is initiated.
- In case of a refund to be claimed, kindly contact our customer care on +919879975878 or write to us on office01.arca@gmail.com with the necessary images and videos related to your claim with subject line “Refund For ”.
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Refund : If any product gets damaged or eligible for refund at any reasons, refund take normally 2-3 working days
Contact Information
- For any shipping-related queries or concerns, please contact us at office01.arca@gmail.com.
- Thank you for choosing Arca Fragrance LLP. We are committed to delivering exceptional products, and we appreciate your understanding of our shipping and return policies.
